The client

The MIDIS Group is a major player in the Information Technology (IT) sector in the Middle East, Central and Eastern Europe, Africa, and Central Asia. It offers IT solutions, strategy consulting, and maintenance services.

From Northern Europe to Southern Africa, spanning five time zones, Midis Group covers six Go-to-Market channels: Distribution, Local Office, Retail, Site & Power, Software Solutions & Professional Services, and Systems Integration.

The MIDIS Group is a professional services provider offering IT solutions, strategy consulting, and maintenance services. The group operates internationally, with local offices in several countries, from Northern Europe to the Middle East and Southern Africa.

Their needs

With more than 200 companies, the MIDIS Group first sought to obtain an overview of its sales pipeline. The goal was to better manage its clients and projects to increase sales and encourage cross-selling between its various entities.

  • Data Fragmentation: Information on clients, projects, and quotes was scattered across various local systems, causing delays, errors, and inefficiencies.
  • Complex Quote Generation: Additionally, sales teams leveraged the power of Salesforce to automate approval processes, generate quotes, and calculate prices and costs.
  • Partner Collaboration: MIDIS Group wanted to improve communication with its partners and simplify joint project management.

Our recommandations

  1. Unified Platform: All entities migrated to Salesforce, creating a centralized database. Information on clients, projects, and sales was now accessible to everyone.
  2. Automated Quote Generation: A solution similar to Salesforce CPQ (Configure, Price, Quote) was implemented to simplify the creation of quotes. Sales teams could quickly customize offers based on the specific needs of each client.
  3. Improved Collaboration: With Chatter and Slack (communication tools), employees can share information, collaborate on projects, and solve problems more quickly.
  4. Structured Internal Service: The various MIDIS companies used Service Cloud to manage support requests, assign tickets to the appropriate agents, and track resolutions.
  5. Integrated Partner Portal: Salesforce Experience Cloud allows MIDIS Group partners to access relevant information, submit requests, and collaborate on projects.
  6. Integration with Multiple External Systems: Salesforce was integrated with vendors’ systems, enabling the synchronization of prices, discounts, management of open tickets, data synchronization, and even invoice generation from the ERP system.

Implementation

  1. Increased Productivity: Teams saved time by using a single platform for their daily tasks.
  2. Sales Growth: Effective management of leads and opportunities led to an increase in sales.
  3. Better Collaboration: Employees were able to work together more transparently, fostering innovation and creativity.
  4. Customer Satisfaction: Responsive and personalized customer service boosted client satisfaction.

 

years of collaboration

entities managed by our team

consultants involved in the project

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Emeric Gaudale

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